Privacy and Policy

1 Introduction & Corporate Overview

Welcome to HOSPITALITY & RESORTS PVT LTD ("CONARD", "Company", "we", "our", or "us"). We operate as a premier vacation ownership and timeshare hospitality provider offering luxury holiday studio memberships (including Purple Studio, Red Studio, White Studio, and Blue Studio), holiday exchange networks, customized tour packages, and affiliated resort bookings across India and premier international destinations.

This Privacy and Policy governs how we collect, record, process, store, disclose, and protect personal and sensitive information gathered through our official website (www.conradhospitalityresorts.com), mobile portals, customer service desks, membership application forms, promotional events, and resort reservation systems. We comply with applicable Indian information technology and data protection laws, including the Information Technology Act, 2000, the SPDI Rules (2011), and the Digital Personal Data Protection (DPDP) Act.

2 Scope & Applicability

This policy applies uniformly to:

• Primary Timeshare Membership Holders & Co-Applicants
• Registered Holiday Nominees and Accompanying Family Guests
• Resort & Tour Package Booking Travelers
• Website Visitors & Online Enquiry Inquirers

4 How We Use Your Personal Data

We process your information exclusively under lawful bases including contract fulfillment, legitimate hospitality operations, and statutory compliance:

• Membership Administration: Enrolling membership accounts, issuing valid timeshare ownership certificates, maintaining holiday credits, and managing membership upgrades.
• Reservation & Voucher Generation: Securing hotel/resort room allocations, issuing official stay vouchers, confirming check-in dates, and communicating directly with front-desk staff at destination resorts.
• Customer Support & Concierge: Answering inquiries, managing travel modifications, providing 24/7 emergency concierge support during active member vacations.
• Automated Notifications: Dispatching transactional booking confirmations, OTP verification codes for secure member portal access, WhatsApp itineraries, and billing statements.
• Legal & Statutory Compliance: Submitting foreign tourist registrations (Form-C) and maintaining mandatory hotel guest registers as mandated by municipal authorities and law enforcement.

5 Co-Applicants, Family Members & Nominee Data

Timeshare ownership contracts frequently involve secondary applicants, co-owners, spouses, or designated beneficiaries. If you provide personal data on behalf of a co-applicant or accompanying family guest, you confirm that you have obtained their prior informed authorization to share their information with HOSPITALITY & RESORTS PVT LTD for holiday processing.

6 Third-Party Disclosures & Non-Sale Guarantee

Information is shared strictly on a confidential need-to-know basis with:

• Affiliate Resorts & Hotel Properties: For verifying guest reservations, pre-arranging room allotments, and ensuring seamless check-ins.
• Exchange Network Providers: For facilitating global holiday exchanges requested by the member.
• Logistics & Sightseeing Operators: For airport pickups, ground transportation, and guided tour itineraries selected in your tour package.
• Legal & Regulatory Authorities: When required by court orders, governmental warrants, or statutory taxation regulations under Indian law.

7 Data Security, 256-Bit SSL & Storage Standards

We deploy comprehensive organizational, physical, and digital safeguards to prevent unauthorized data access, loss, or alteration:

8 Cookies & Communication Preferences

Our website utilizes essential session cookies (to remember your login session and booking cart) and aggregate analytics cookies (to understand portal performance). You can configure your browser to decline cookies, though certain interactive features of the member portal may be limited.

Marketing Communications Opt-Out: If you no longer wish to receive promotional holiday offers or newsletter digests via SMS, WhatsApp, or Email, you can opt out at any time by clicking the unsubscribe link in our emails or by contacting our concierge desk.

9 Data Retention & Your Member Rights

We retain personal data for the duration of your active timeshare membership agreement and as required by Indian taxation and accounting statutes (typically 7 to 8 financial years for billing records).

As a valued member or guest, you hold the right to:

• Request a summary of personal information we hold in your member dossier.
• Request correction, updation, or completion of inaccurate contact/address records.
• Request restriction of non-essential processing where permissible under contract terms.
• Lodge a grievance with our designated Grievance Redressal Officer.